Merging Account At Same Address
wdeecole
Newbie

I had two Verizon Accounts at the same address.  One for telephone under one name and the other for internet under my name.  I was paying for both services, they were just opened independently.  We discussed the services at this address and decided to merge for a triple play that was being offered under the telephone account.  We dropped Dish and added FIOSTV.  I was assured that I would be able to assume ownership of the newly merged account and that I should wait until after the rebate card was received.  When I called to assume ownership, I was informed that it would be considered a cancellation and that a new account would have to be established at a new rate.  This has been a billing fiasco for me because my services are expensed for work and they won't expense because it is not in my name.  A supervisor informed me she was adding my name to the bill and I received 10 bills with a cover page with my name on it but the bill still looks exactly the same.  Why is is so difficult to just change the name, I pay the bill.  If I stop paying the services would be deactivated for non-payment and my grandmother would be responsible.  I am truly frustrated about this entire situation.  What can be done to resolve this billing issue?

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ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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