Missing Amazon Echo 10 redemption link

[bkretzler02]

I have received a email saying my offer is ready to claim. But the link doesn't show any info on how to redeem my Echo Show 10. Service was installed on October 19th. Not sure What to do?

[KH-OrnEsh]

Hi @bkretzler02 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.