Missing Cover on Underground Junction Box

Can anyone help me get a problem escalated through Verizon?  I've been calling for 8 months to have a missing cover on an underground utility box replaced.  Three tickets later, it's still not fixed.  What's worse is that that automated system that you get when you call 1-800-VERIZON no longer seems to recognize this as an option for which it can direct me to the appropriate person to get a 4th service request in.

Given the fact that the box with the missing cover is in the middle of a grassy area where kids and dogs play, I'd like to finally get this resolved before someone breaks their leg.  I've had fire cones and caution tape around it since February.

Re: Missing Cover on Underground Junction Box
Moderator Emeritus

Hi RPatel,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.