Where's the award tile in the, "It's time to get your Fios Offer" e-mail I received from Verizon? Ans: Nobody knows. I spoke in chat w/agents on several occasions, not resolved, been outstanding for over a month. Today, I am told via chat to look for another e-mail in 8-10 days. Forget about speaking to CS on the phone unless you have 2+ hrs. to spare.
My deadline to redeem is closing Dec 8th. The issue of missing reward tiles seems to be impacting many users, even back in 2021. The canned Verizon response is, "Your issue has been escalated to a Verizon agent." Can anyone at Verizon correct this issue?
Hi ACOOL,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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