Missing Verizon Rewards

When I signed up for my installation I was due to receive three reward cards. On the maturity date of 11-4, all three tiles disappeared for a day and then after the weekend I received an email saying i had a reward offer available yet only one reward was available to be redeemed.

The other two reward tiles have disappeared.  Any assistance would be appreciated. 

Re: Missing Verizon Rewards

Hi isles1827,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.