Missing ground utility cover - HELP !!!!
Karina01
Newbie

The ground cover in front of one of the homes I manage is missing. I have been calling and trying to get this resolved for the past 7 months. I've made appointments but no one shows up. The homeowner where the cover is missing is 90 years old and enjoys walking around the property.  This is a sever tripping/safety hazard for her and her young grandchildren living in her home. My community is located in White Plains, NY. I am also writing our mayor and our common counsel for assistance. This is a major safety hazard. Additionally, covers of the above ground boxes have fallen off. Please help in having them reinstalled. This matter has not been taken seriously so I assume Verizon will only care about this after an accident occurs. What a shame!!!!!!!  Who can a speak to about this??? 

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Kh-Phil
Moderator
Moderator

Hi Karina01,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Thank you.

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