I moved on September 1. We were still under our 2 year contract and stuck with Verizon for this reason and because we prefer it to comcast. The installation and everything went smoothly. However, the hardware return and billing has been nothing but a problem.
First, I checked the box where I said I would take my router with me when setting up my move. They still asked for it back and I called and they couldn't fix it and said I could send it back and be without internet until I got a new one or they'd have to credit my account later. I don't think I've been billed for this yet so this isn't the main issue now.
THE BILL(s): I now seem to have 2 separate account numbers and bills. They are asking for 2 different amounts due on 2 different dates and I have no idea which one to pay. None of this makes sense at all. I thought I'd give it some time and it would be figured out after a month but it hasn't been. I am an attorney and don't have time to sit on the phone with verizon all day. (and my staff has more important matters to tend to).
Has anyone else had this problem? I'm very frustrated by the moving process and don't think I will be doing it again if it's going to be this difficult. I'm pay the fee to break the contract and take my business elsewhere.
Probably others as there are always someone complaining of various billing problems. Try opening tickets and if still a problem comment here again, and hopefully one of the admins will help you escalate the problem.
Remember you are talking to peers here.
What do you mean by "try opening tickets"? I am now to this and was just trying to find a way to get in touch with somebody without having to spend hours on the phone.
There are a few ways to open tickets, but the most effective way is still by phone. THE FORUMS ARE ALMOST ENTIRELY PEER TO PEER.
I actually experienced some of the 2 bills after a move, and had to work through it. Essentially most Verizon Employees know only about their limited area, and don't always know who to contact for these situations. You absolutely need to get some of the Billing areas envolved and they only work business hours and you probably need it kicked up above the lowest level support person.
Just a friendly reminder, this is a forum where users help other users. Have you contacted Verizon Support about the billing issue? It looks like your issue may require a Verizon representative to review your account details. Please visit Contact Us, or our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers. Billing questions should be submitted during normal business hours.