On 13 Jan I put in a move order and it has been a nightmare. My services at my old address were to stop on 23 Jan and new address install date was 24 Jan.
On 13 Jan Verizion shut off the services at my original address. I called customer service and was on hold for 30 minutes after which I was told I needed to call tech support. There was nothing the CS rep could do but did confirm that my new address would be set up on 24 Jan.
On 20 Jan I Live-Chatted to confirm the time on 24 Jan and was told that I needed to call the credit verification line. I was told my order was in a hold status pending some needed info. When I asked why I needed to verify credit as an existing customer I was just told to call the credit department.
I called the credit department first thing in the morning and was told they couldn't see an order. So I live-chatted again and was told to call a different credit verification line and was given my order number which I had yet to receive. I called this line and was told that my order was not on hold for anything and that they do not put credit based order holds on when moving because I am an existing customer.
How do i get services setup at my new place?
Verzion has been atrocious and their CS terrible. Ive been sent back and forth between tech support, customer service and credit verification with no answer. I have no idea how to get my service turned on at my new address and Verizion shut off the service at my original address 10 days prior to the scheduled date. Im at a loss here. I will certainly be canceling my service with FiOS as soon as I get the chance but any advice in the meantime?
Hi NikoBendiko,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
