Moving inflicts price hike?!
seankovacs
Newbie

Verizon wants to charge me $35 extra a month for LESS service if I take them with me (1/8 mile away). 

The double up credit won't transfer (something they gave me without asking a year ago) and they don't have my TV package any more (Prime), so I would get Premier which has LESS channels.

I thought Verizon was turning a new leaf (giving loyalty credits without asking, etc) but it looks like someone let Scumbag Steve back in to run Verizon.

Shame shame shame. You lost a customer.

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Re: Moving inflicts price hike?!
seankovacs
Newbie

BBB complaint filed. 10658040

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Re: Moving inflicts price hike?!
seankovacs
Newbie

Email sent to Lowell McAdam and Marc Reed (rather their admins).

Pretty pathetic customers have to go to such extent to get things done.

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Re: Moving inflicts price hike?!
Telcoguru
Master - Level 1

Unfortunately when you move you plan goes away. You have to create a new plan at the prevailing rate or price other alternatives.

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Re: Moving inflicts price hike?!
somegirl
Champion - Level 3

This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.

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Re: Moving inflicts price hike?!
jbalos
Newbie

Im having the same issue!! its so crazy and makes no sense!!!

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Re: Moving inflicts price hike?!
Shri1
Newbie

Just crazy, I am having the same issue, moving within a mile and I am told that you are a new customer. On top of this, I get a letter with a deal for new customer which seemed very good. I called customer service, first they tell me that this is only applicable for new customer, then I told them that I am being told I am treated as a new customer as my prices have now increased, then she tells me that the letter you received is a marketing letter and does not apply to you in your address, then how come I received this letter.

While, I like Verizon service, I am now appalled by this and thinking..................

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