Multi-unit dwelling 12 out of the 27 homeowners without any Fios service

Our internet went down on Wednesday October 11, 2017 and the cable and phones on Thursday October 12, 2017.  When calling customer service (daily), they keep saying it is a regional outage and keep pushing back the restore services time and date.  Every day it changes.  I am so frustrated that I can't find out exactly what is wrong with the service, they just say "they are working on it".  If our building has 27 units and only 12 are out, can this be caused by an outage outside our building?

Trying to figure out what is true.

Customer service is terrible and I think they are lying to us.  "They are working on it" is not an acceptable answer.

Thank you for any help.

1 Reply
Moderator Emeritus

Hi rissloc,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.