I recently closed my Verizon residential account for a 2nd time and recieving my credit refund has been unbelievably bad customer service. I called in to give Verizon my forwarding address at least 2 months ago, and they told me they would send me my check after 2 billing cycles. There's been multiple emails and no checks, which is the 2nd time they've done this.
Last time, I had to call Verizon 4 different times to get this problem resolved. Each time it took me 4 hours, getting transferred multiple times until I finally reached an "elite" member of the billing team who would tell me it was on error on Verizon's part and they would make a note on my account. Each call took at least an hour and I refuse to go through this again.
If I don't recieve a call from a "elite" billing team or the customer service dept. telling me they fixed their issue and my check has been sent out, I WILL NEVER USE VERIZON AGAIN FOR ANYTHING.
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