My Bill Does Not Display Online

I have been a Verizon internet customer for close to 4 years. Through this time I have had high speed internet (DSL) at several addresses without having to open new accounts or make any changes other than service address.

In october, I moved to a new address where FiOS is available (hooray!) and set up my new account, canceling my DSL service at the old address. That part was easy enough. After moving in, I repeatedly checked my myverizon online account to review my service and see if there were new charges. Nothing, whatsoever, and in fact, the site claimed that I owe nothing to Verizon. Sounds great....

Over the last 2 months I received multiple bills in the mail stating that I have an overdue balance with Verizon and my service will be cut off. Strange, since my online account still shows a -54.60 balance.

When I access my account to review my current services, I see nothing. When I attempted to create a new verizon online account with my new FiOS account number, I am directed back to my current DSL account with the negative balance. Rather than wait for Verizon to resolve this I paid via mail and by phone honoring their shakedown tactics and ultimately parting with $187 for my trouble.

I still have no clue whether I owe them more money and when my bill, if there is one, is due. I am sick of snail mailing checks and paying $3.00 fees to pay by phone because my internet provider can't tell me what to pay them with any degree of accuracy.

Has this happened to anyone else?

Re: My Bill Does Not Display Online
Champion - Level 1

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.