My FIOS chat agent outright lied to me!!!

[Cabotco1]

I wanted to drop the home phone  to maybe save some money and find out why NESN was scrambled as I thought I was paying for it.

The agent changed my plan assuring me I would have NESN and DVR still. Today - 2 days later - I have no DVR and no NESN. So now I get to spend another hour or more if I can get through! So frustrating to be outright lied to for a 5 star review. I won't use the chat agent again.

[kh-gary]

Hi Cabotco,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.