10/3 - I call Verizon to order iPhone 11 pro. Told I would have to go to store or online to purchase outright. Asked rep about changing my plan as other mobile companies advertising great rates for unlimited data. Rep told me I could switch to prepaid plan to get more data. Didn't tell me that all vmails for my husband and I would be deleted in doing so. My mother-in-law passed away recently and my husband had voice mails from her that he had saved. I had vmail saved from my deceased father. Poof - gone. Needless to say, my husband and I were devastated.
I call Verizon again later in the day to ask if there is anyway vmails can be retreived. I am told possibly, but it will take 5 days.
10/9 - call to check on vmail restoration. Rep tells me I have to speak with another department and transfers me. Speak with another rep who is not able to see where a ticket was opened for my first request. He opens a ticket and assures me repeatedly he will be able to restore voice mails, but it will take 5 days.
10/21 - call to check on vmail restoration. Speak with rep who tells me this is not possible and the last two reps should not have said it was a possibility.
Why am I writing this you ask? 1. To provide feedback to someone other than the first tier support asking that rep training be reviewed (niave I may be thinking anyone in Verizon management may participate on these boards). Reps should disclose plainly that voicemails will be deleted and a new online account will need to be setup when moving from post to pre paid account. If I had known, I would have made a different decision (and I still can't access my account online as "my verizon is temporarily unavailable" everytime I log in on a computer). 2. Because maybe, just maybe, someone on here may know of a way to restore the voicemails from an archive.