My dissatisfaction with Verizon and their inability to get their act together

[iggymamaw]

I am very disgusted with Verizon and its methods.  We cancelled our service a month in advance, returned all equipment and were told that we would receive a full refund for the month we paid in advance.  We were told it would take two billing cycles.  After two cycles, and many phone calls and internet conversations, we were billed for one-half amount of the monthly bill.  Again, phone calls with no solutions.  Now were were being harrassed on the phone every single day and told the bill would be turned over for collection.  I will never, ever use Verizon again.

[LawrenceC]

Hi iggymamaw,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.