My reward tiles for 1g Fios are all missing
BW111
Newbie

I signed up 1g fios in June 2022, activated on July 8th 2022. My account used to show simplified home 8 pieces, $100 and $150 gift card tiles eligible on September 10th. On September 8th, the $100 and $150 tiles are missing. I callled customer service. Waited about 2 hrs finally got a rep, he was angry and telling me not to call until September 10th, I told him that I am freaking out because $100 and $150 tiles used to be there but is gone. He assured me that he sees my account and I am eligible for $100 and $150 redeem on September 10th and I will receive an email. I waited till September 10, no email for redeem gift card, I logged in my account, worse, the simplify home 8 pieces tile was there on September 8th, but is gone on September 10th. The chat bot isn’t working, all it does is repeat same message again and again to tell you what is a gift card. I am very disappointed at Verizon, such big company act like a con. I paid install fee, I pay $89.99 a month then I realized that I really don’t need 1g. Common Verizon get this resolved or I will complain to consumer affairs. It is unbelievable the rep was angry and told me not to call until September 10th, when I called on September 10th, no one available and there’s only option to leave a message and call me back on Monday. I have to work on Monday and can’t wait another 2 hours for human rep. Very disappointed!!!!

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BW111
Newbie

I am new to this community and haven’t figured out how to edit message yet. My question is: will any rep from Verizon take look at post and respond?

now figured out how to edit, funny I replied to my own post but this marked as solution. Will a Verizon rep look at my post and respond?

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gs0b
Community Leader
Community Leader

Welcome to the forums.  Most of us are users here.

If you want be sure to reach Verizon, contact them using the chat function on this web site, by tweeing @verizonsupport, or DM'ng on their facebook page.

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LawrenceC
Moderator Emeritus

Hi BW11,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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