I made the switch from Cox in December after being promised a lower price than I was currently paying for cable, phone, and Internet. The initial sales call may be the only thing that has gone right thus far and that is only because the rep was so pleasant. I was promised a price originally but come to find out the sales rep didn't include Internet in the attractive pricing. I only realized their mistake when I called to inquire about the installation fee. The change in installation caused me to miss a day of work and to rearrange my schedule. After the installation, I quickly realized that the programming the sales rep had offered me was not the actual programing installed, yet another reason why the pricing was so attractive. After a few calls to work out the pricing through credits and switch to the programing I was promised without the price effecting the bill, I was satisfied with my decision to switch. Now 3 months later, I have learned that my bill will not only be more than what I was promised by the sales rep but also more than what I was paying with COX.
I feel extremely DUPED! I have called numerous times to attempt to get someone to honor the promise I was given over the phone but because the promise wasn't in the notes or an email it will not be honored. Furthermore, I can't cancel my account unless I pay an exorbitant cancellation fee.
I am extremely aggrevated with the lack of customer service. Verizon now holds all the leverage and I am forced to pay a higher amount than what I was promised because their employee was incompentant. This is bad business and I regret switching providers!
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