I made the switch from Cox in December after being promised a lower price than I was currently paying for cable, phone, and Internet. The initial sales call may be the only thing that has gone right thus far and that is only because the rep was so pleasant. I was promised a price originally but come to find out the sales rep didn't include Internet in the attractive pricing. I only realized their mistake when I called to inquire about the installation fee. The change in installation caused me to miss a day of work and to rearrange my schedule. After the installation, I quickly realized that the programming the sales rep had offered me was not the actual programing installed, yet another reason why the pricing was so attractive. After a few calls to work out the pricing through credits and switch to the programing I was promised without the price effecting the bill, I was satisfied with my decision to switch. Now 3 months later, I have learned that my bill will not only be more than what I was promised by the sales rep but also more than what I was paying with COX.

I feel extremely DUPED! I have called numerous times to attempt to get someone to honor the promise I was given over the phone but because the promise wasn't in the notes or an email it will not be honored. Furthermore, I can't cancel my account unless I pay an exorbitant cancellation fee.

I am extremely aggrevated with the lack of customer service. Verizon now holds all the leverage and I am forced to pay a higher amount than what I was promised because their employee was incompentant.  This is bad business and I regret switching providers!


Moderator Emeritus

Hi JLa199,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.