A door-to-door salesperson sold me a bill of goods. He asked about my Xfinity service, and told me he could save me money with Fios TV and internet. I told him I had Xfinity Mobile as well, and I thought that my mobile fees would go up if I canceled Xfinity Internet. He assured me that wasn't the case. I told him I wouldn't make a decision until I looked into it, he said he'd put a tentative start date in the system, and I thought that was that.
I looked into it: my Xfinity mobile fees would indeed increase, and the result would be that I'd be spending more, not less, with Fios.
Next thing I know, I start getting bills. I never canceled my Xfinity service, never activated my Fios service. I don't even think I have an active Fios fiber connection. Fios customer service isn't listening, they'll settle for nothing less than full payment for the service I never received!
What can I do?? What am I missing??
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.