Nearing collections on a bill... For services never received!!

A door-to-door salesperson sold me a bill of goods.  He asked about my Xfinity service, and told me he could save me money with Fios TV and internet.  I told him I had Xfinity Mobile as well, and I thought that my mobile fees would go up if I canceled Xfinity Internet.  He assured me that wasn't the case.  I told him I wouldn't make a decision until I looked into it, he said he'd put a tentative start date in the system, and I thought that was that.

I looked into it: my Xfinity mobile fees would indeed increase, and the result would be that I'd be spending more, not less, with Fios.

Next thing I know, I start getting bills.  I never canceled my Xfinity service, never activated my Fios service.  I don't even think I have an active Fios fiber connection.  Fios customer service isn't listening, they'll settle for nothing less than full payment for the service I never received!

What can I do??  What am I missing??

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Re: Nearing collections on a bill... For services never received!!

Hi Mortowne,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.