Need Repair Department for Utility Pole

[BronxDave]

Hello--

A storm in late March knocked a tree down on wires to my house (in Massachusetts).

I was told by my electrical service provider in Massachusetts (EverSource) that the utiltiy pole is owned by Verizon and they have to come out and fix it.

How do I go about  getting that taken care of? Is there a specific department or phone number at Verizon I can call?

Thanks.

[jonjones1]

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@BronxDavewrote:

Hello--

A storm in late March knocked a tree down on wires to my house (in Massachusetts).

I was told by my electrical service provider in Massachusetts (EverSource) that the utiltiy pole is owned by Verizon and they have to come out and fix it.

How do I go about  getting that taken care of? Is there a specific department or phone number at Verizon I can call?

Thanks.

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Try 1-800-VERIZON 

hopefully someone at that number can help you. 

[BronxDave]

I tried that and spent about 30 minutes in auto-attendant craziness. I was hoping for a more direct route to getting this issue resolved. There must be some direct phone number or contact form or something.

[jonjones1]

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@BronxDavewrote:

I tried that and spent about 30 minutes in auto-attendant craziness. I was hoping for a more direct route to getting this issue resolved. There must be some direct phone number or contact form or something.

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If your screen name is correct and you live in the Bronx NY contact this state agency which regulates Verizon. http://www.dps.ny.gov

Calling would be faster than the online complaint. It’s toll free.

you see in NY Verizon places a bogus NYS Municipal Construction Surcharge on our bills to move, replace, or repair poles. Since they are grabbing a gazillion dollars from NYS customers they should be forced to have a dedicated telephone number to report poles.

[CRobGauth]

Check the pole for a metal plate.

It will give you who owns the pole as well as identification info.

You can try twitter @verizonsupport