There's an existing guy wire in front of my home, and it's in the way of me being able to get a driveway done. It's been a journey finding the right person at Verizon to talk to about this issue, but now that I have, it's been a dead-end. I've asked the Local Manager at Wireline Network Operations for updates, and the last update I got on this issue was that my contact information was sent to engineering. That was end of August. I have not received a call, voicemail, text or email from engineering to date. I've requested contact info at engineering but I'm not getting any responses or updates from the Local Manager since late August. I've reached out multiple times since then. What are the next steps from here?
Hi @longtimeVZWcustomer1
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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