Need an escalation department

I've seen several posts on here about this so thought I would add my own. I have been subject to bait and switch with literally every transaction I've made with Fios, starting with the services I was told I would receive when I signed up. Recently I decided to add DVR service (I thought I was getting it when I signed up) and was told the package I picked would be a free add on and I could use the same boxes. Then they shipped me 2 new boxes, charged me for shipping, and are charging 25 a month for the DVR service. When I called to complain, the supervisor acted irritated and basically called me a liar. I am done with dealing with this company if they continue to disrespect me as a paying customer. Furthermore I would like to somehow escalate this. Xfinity is having a pretty decent sale right now, and sling is only 25 a month.......

Re: Need an escalation department
Moderator Emeritus

Hi Joethedrummer,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.