Need cables moved from old utility pole

Con Edison just installed a new utility pole on our property right next to the old pole that snapped during a recent storm. They left all the Verizon cables attached to the old pole, which is leaning towards the ground and is tied by rope to the new pole. The Verizon cables are all dragging on the ground. How can I get the cables moved to the new pole and the old pole removed?

Thank you. 

Re: Need cables moved from old utility pole
Moderator Emeritus

Hi Pleasantville,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.