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Below is our attempts to change our services with Verizon FIOS. It has been an ongoing frustration with different infromation and redirection. We are trying to get a consistant answer form someone in the customer service division. Otherwise we will be forces to seek another provider.
This is a copy of our last email to Verizon
From: {edited for privacy}
To: {edited for privacy}
Sent: Wednesday, December 3, 2014 8:03 PM
Subject: Re: A preview of your order
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Solved! Go to Correct Answer
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Welcome to the forums. You're talking to other customers here.
Verizon doesn't communicate with customers by email other than to send order confirmations. You need to call or chat with them. For an issue like yours, I suggest you talk to their retention department. It is reached by calling them and selecting "cancel all services" from the phone menu.
Good Luck.
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Welcome to the forums. You're talking to other customers here.
Verizon doesn't communicate with customers by email other than to send order confirmations. You need to call or chat with them. For an issue like yours, I suggest you talk to their retention department. It is reached by calling them and selecting "cancel all services" from the phone menu.
Good Luck.
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This answer was not helpful. He asked how to get in contact with executives, which make the rules that allow horroble service, this responce does nto anwer that question.

