Need to remove extra package and fix account issue

I have Verizon FIOS & wireless for more than 8 years now and it looks like day by day their customer service is doing downhill...Customer service reps are not affraid of lying on the phone and 99% of them are dishonest and have no work ethics. They know they can do it because they never have to face customer face to face.

Few days ago I called them just to remove one extra package I had (South Asian Programing). I talked to Mr. Wilson. So this great Mr. Wilson, not only removed the south Asian programing package, He also changed my complete account without even asking me and my permission. Letter on when I got the emails I was completely shocked. Then I called verizon back to fix the issue which was created by them. And at that time I talked to another person miss Martin. She said she will fix things and call me back...We all have heard this before...I am still waiting for the call back from Miss Martin... After that every time I call, I talk to different customer service agent and it appears that their main job is to act "dumb" and just keep lying to the customer. I dont understand how something like this can go on and how can a company do business like this. This is perfact example of market monopoly. 

Re: Need to remove extra package and fix account issue

Hi ndalwadi,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.