Nest hub max offer not showing up

Signed up for fios during the black Friday offer of getting a Nest Hub Max if you get gigabit service, and the tile to activate the Nest hub max still hasn't shown up.  It said I'll be eligible after Feb 18th and waited till this point to see if it just needed some time to show up but no luck.  Chatted with a rep a few days ago online a few days ago and they couldn't help at the end. Where can I go from here ?

Re: Nest hub max offer not showing up

Hi Fvedy,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.