Netflix redemption

We have Verizon triple play since April 2018 and as part of the promotion, we would be getting Netflix free for 12 months.  So after 60 days starting July I have received multiple emails to redeem Netflix. But when I click on it it just takes me to my FiOS account and doesn't see any code.  Spoken multiple time with customer care, they keep forwarding to someone else who couldn't resolve it or put you on hold for more than half an hour and drop the call or say its a technical problem and we will be receiving another email in few days. This just keeps going on and on and we are almost close to August 31st and it is the last day to redeem this promotion.  I have seen in multiple online forums that this is quite common and Verizon doesn't seem to bother at all.  Shame on Verizon for bothering people and making false promises which they can't fulfil, not renewing our contract after our current one expires.  

Re: Netflix redemption
Moderator Emeritus
Hi Sandhya,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.