Hi,
I've tried endlessly through general Verizon support to get this sorted out and have not been able to reach a resolution. I redeemed a gift card on 7/23/2023 and it was never delivered via email. I've checked all spam/junk boxes and have received gift cards from hawkmarketplace in the past so I know they aren't getting blocked.
I contacted Verizon support, who passed me to the Gift Card department, they verified with the 3rd party gift card agency that while it was marked shipped it was never actually emailed due to an error. They won't issue a new one. For whatever reason the notes on my account aren't conveying this to general support. Nobody is communicating between departments and I am just going in circles. It is clear I can't get this resolved without somebody within Verizon working this.
Can somebody help me here? I've very clearly never activated or used the supposed "shipped" gift card as I've never received it.
Thank you,
Raymond
I had the same issue. I was supposed to receive two gift cards, one for $50 and another for $200. I never received either.
After reaching out to Verizon support multiple times, they confirmed I never redeemed the gift cards and they referred me to a third party company for more help.
I had difficulty in reaching someone at that third party company and couldn't get this resolved. This has been beyond frustrating, and I expected better from Verizon.
Did you end up getting this resolved?
Start a new topic or ask questions in the open forum.
