Never received $100 Visa pre-paid card

I started my internet service the beginning of February 2020.  I was supposed to receive my Visa pre-paid card 60 days after beginning my service.  I still have received nothing.  Numerous calls to Verizon, they claim to have re-shipped the card 3x now and still have received nothing.  Very frustrating!!

Re: Never received $100 Visa pre-paid card
Moderator Emeritus

Hi Realnjsc24,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.