Never received $250 visa prepaid welcome bonus

My wife and I signed our business up with Fios and on 4/7/22 we received the email stating in 60 days we would get our bonus.  We are well past that and no sign of the card.  Myverizon is no help.  When I Click on Fios Welcome Bonus at the top of the account overview page, I get "Due to a system issue, the reward website is currently unavailable Please try again later" (most times nothing seems to happen).  I have lost track of my attempts to get this resolved but I think it has been 2 calls and 2 chats.  Any tips on how to get my reward?

Re: Never received $250 visa prepaid welcome bonus
Moderator Emeritus

Hi hashby,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.