Never received gift card

I signed up for home internet a few months ago and was promised the $100 gift card, but haven't received it yet. I redeemed all 3 of my home offers (Beats, Amazon Echo, and $100 gift card) on Feb 7, 2023 and have received the first two but no signed of the gift card. How long should it take? I haven't gotten an email or see it on my accounts or anything.

Re: Never received gift card
Moderator Emeritus

Hi elviana,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.