Never received my two $100 Visa® Prepaid Cards

[drewwwwwwww]

Hello,

I signed up for this promotion when I installed my Verizon FIOS services on 1/16/2020 and was supposed to receive my two $100 Visa gift cards after 65 days of service and I have not done so yet. Are these automatically mailed to my address? Do I have to do something to redeem them? This is very frustrating and I can't get through to support or chat about this issue.

Thank you.

[LawrenceC]

Hi drewwwwwwww,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.