New Construction Nightmare!
Ray161
Newbie

We moved into our home last Friday. Since then we have placed our order twice and it has been cancelled both times. Verizon employees continue to tell us they will call us back, but nothing happens.

We are currently living in a new home with no cable or internet because Verizon (our only supplier) cannot get it together!!!! Verizon has confirmed they service our address. 

Any suggestions on how to escalate to get my order processed, and not cancelled?

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Re: New Construction Nightmare!
CRobGauth
Community Leader
Community Leader

Have you tried calling 1800Verizon?

Or reach out to twitter @verizonsupport?

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Re: New Construction Nightmare!
kh-gary
Moderator Emeritus

Hi Ray16,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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