New food customer returning to Comcast

Had a Verizon tech out today to install brand new  TV. and phone service  for my elderly parents.
 Shortly after tech left everything went dead and no phone or TV 

Many calls to Verizon going round and round and  in circles speaking to automated assisted to reboot service.  Nothing. 
have been in hold now for over an 1 hour and no help yet. 
Verizon hours are till 5:00 today and I called in at 4:30.  Wondering if I’m even in a que where someone will answer my call 

If not,  welcome back Comcast! 

Re: New food customer returning to Comcast
Moderator Emeritus

Hi Domenica,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.