No Amazon Prime link to redeem free offer

I received an email reminding me that today was my last day to redeem myy offer for a free years subscription to Amazon Prime. I signed into My Verizon on both my phone and then, my laptop, but no Amazon button/link. I contacted Verizon who inofrmed me I had to contact Amazon. I contacted Amazon who said I would have to contact Verizon. I am not happy as, and I see I am not the only one, it is part of the reason I signed up for the Verizon package I chose. False advertising?

Re: No Amazon Prime link to redeem free offer
Moderator Emeritus

Hi frustrated19,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.