No access to verizon.com/rewards

[price60]

I have been unable to access the www.verizon.com/rewards website to check the status of my visa rewards card. Is there a number that I can call to get that information? If the card is being processed, does anyone have a "guesstimate" of how long it should take to be delivered by UPS? Can someone please help me???? I have tried to access the site with FireFox and IE and when I enter all of the information, it does nothing!

[price60]

I finally found out that the website was down, but for some reason, I didn't get an error message when I tried to pull up the page. It was just completely blank.

Disclaimer: I figured this out on my own. I had no help from this forum.

[BigDonald]

OK - Was I ripped off.   Or do we really get a reward.....   I cannot get into the Rewards site.

[Karl_VZ]

Hi Donald -- Are you having trouble getting to the website or with the login process?  Let me know when you're able.  Thanks!

[Terr_R]

How long does it usually take to get the rewards card? I had fios installed toward the end of May.I have not received mine yet. Does it normally take that long?

[stac3]

Donald I have tried and tried to get into the rewards web site as well with no luck. I have to tell you the switch from Time Warner Cable to Verizon has NOT  been all that great. I have was mislead by the salesmen from the start.  Was to receive a 200 rewards card find out it is only for 75 that did not even cover my early termination fees as promised to switch. I am paying the same for Verizon than I was for Time Warner for less channels.  A lot of unkep promises here...

[dmohler1]

can anyone tell me if you can talk to a person?  I cannot get into the site anymore.

[KH-OrnEsh1]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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@dmohler wrote:

can anyone tell me if you can talk to a person?  I cannot get into the site anymore.

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[SASSYBEE]

I am having the same log on difficulties.  I enter the username and password provided in the e-mail but I get an

Invalid Username/Password message.  I've called customer service a few times to no avail.

How can I track my package to ensure that I receive my rebate?

[Verizon2he11]

Don't feel too bad.  Once you get the card, it is almost impossible to use.  I can't even find out how to use the card on the Verizon site as I don't know the balance.  Type Rebate Card in search & you get info on Direct TV

[ElizabethS]

Try contacting customer service

[phazerfx]

I am having a similar issue. I have recieved the post card with the login information and everytime I login its says my username or password is invalid.

I have tried contacting customer support and the guy didn't even know what I was talking about. I just tried sending a email to customer support, but god knows if that will work.

I made sure on multiple attempts to enter the username and password carefully as to make sure its correct.

Any Help would be great.

[wildbilldonovan]

I have gotten a huge run around.  could not access the rewards site.  there is no access from my verizon login page.  the phone operators are clueless and don't know about it.  I thinkg it is a scam and will be switching back to Time Warner.  I love FIOS but hate being lied to. 

[DougVZ1]

I checked and the site is live and loading without issue. Are you not able to log in? If so, have you tried the username and password help links?

If you're still having issues you should reach out to Verizon support.

Please be advised, due to a work stoppage, customer service agents may not be readily available. We apologize for the inconvenience and appreciate your patience.

Here are links with all means to contact Verizon: http://www22.verizon.com/content/ContactUs/. The Chat link will load after the page is fully loaded.

[Gebea]

I have tried many times to access my reward status,  only answer is to try again later!!!! Later doesn't seem to work...

[JB91966]

Just a heads up for you guys not able to access the rewards page for some reason it only works in internet explorer.

[beechst]

I have google chrome and I get in the rewards site without a problem. I had my service installed in the middle of December and am waiting, but there is a 60 day wait period before the processing begins. Verizon told me that my 60 days is up and I should recieve my card in 2 to 3 weeks. 

[CharleneR]

Don't hold your breath on the 2 to 3 weeks.  I had my service installed on 11/21 and still no card and the website is still saying processing.  I did get a number to call and spoke to them on 2/21 when my 90 days should have been up and all he could tell me was that my 60 days was 1/27 which was wrong since I had a bill in front of me showing my upgrade date of 11/21.  He told me I would have my card by 2/27 and I will be surprised if that happens.  What really ticks me off is that a friend upgraded her service about week after me and she got her rewards card over a week ago.   How does that happen?  I've really never had an issue with Verizon before, but this is really starting to leave a bad taste in my mouth.

[janetrose12]

I payed the billed and they told i can see how many time have to pay for i can get my reward from verizon and i just want to see and see how much i will get spend thank you very much to let me know .

[ElizabethS]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.