Spent a good long time on the phone tonight with a CSR. My 15/15 FiOS internet went from $39.99 to 74.99 after a year-long promotional period ended. Promotion is over, fine. But I'm not paying $75 for internet when I can get $29.99 from comcast for higher speeds.
Best CSR could offer me was $69.99. I said I would cancel and go to Comcast. Didn't care. Couldn't do anymore than $69.99. I asked if I could talk to somebody else, like a retention agent. Said there was no longer a retention department.
If this is true, I'm walking.
When you call in, select the menu options to cancel all services. You'll be connected to a retention agent, if they still have them. Be fully prepared to walk and you'll find out if they are willing to make a deal.