Non Service

Since August 21st 2020 I have no service, internet, wifi or cable. Today is day five and everytime I call I have to wait forever to be able to speak to someone and then its like they are speaking from a prepared script. Same word every day and no one can say when service is going to be back on again. Its always excuses, techs are working on it, they are awaiting parts, can get access to the building basement. Do they not understand that I am working from home and I need my services. Why don't they have excuses when the bill is due for me not to pay. I'm so fed up of Verizon and the poor custom service. I even had to stop a Supervisor in his track and tell him he needs to attend one of their training. Can't wait to get rid of them and then every week there will be mail begging me to return. Never again.

Re: Non Service
Moderator Emeritus

Hi sama,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.