Not received promised router on 9/9/2016
mcdgary
Enthusiast - Level 1

Router as part of Order # {edited for privacy} (Fios Internet 50/50 with the FIOS Quantum Gateway Router+FIOS TV Prem.+phone and trade in3 standard STBs for # HD STBS) has not been received.  Sales agent on9/9/16 said router would be shipped in 2-3 weeks.  Got the HD STBs that very day, did not bother asking about the router because agent had told me it was to be shipped.  Called Verizon 4 weeks later and they sday router was picked up with STBs.  They closed that Order and I do not have the router.  This is another Verizon nightmare!

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Re: Not received promised router on 9/9/2016
LawrenceC
Community Manager
Community Manager

Hi mcdgary,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.