ON HOLD FOR ***2 HOURS***
Ld57resto
Newbie

Please, Please, Please get additional customer service Reps. There is no "Excuse" for having anyone wait 2 plus hours to talk to a customer service rep. The reps are automatically greeted with disgruntle customers no fault to them. Verizon as a business needs to do better! Not just for the customer, but also for the overworked employees.

Thank you.

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Re: ON HOLD FOR ***2 HOURS***
jonjones1
Legend

@Ld57resto wrote:

Please, Please, Please get additional customer service Reps. There is no "Excuse" for having anyone wait 2 plus hours to talk to a customer service rep. The reps are automatically greeted with disgruntle customers no fault to them. Verizon as a business needs to do better! Not just for the customer, but also for the overworked employees.

Thank you.


Verizon has many call centers. However it’s not overworked screen readers it’s because it’s a business ploy to not service the customers quickly. When customers call in and ask for assistance the company places people on hold to get them to hang up, or to use that call me back option. Read up how many non call backs Verizon customers receive. Google it.

the secondary thing is offshoring to countries like Philippines or India or Pakistan where the reps for the most part don’t understand what you are saying or you cannot understand them. This is to keep profits rolling in. Has nothing to do with verizons customers concern. They use dead links for reward services and non functional web portals where you cannot even access your own account. 

Now you have to realize the shear number of customers so again with that there are support delays. However not millions of customers call for support. A few thousand maybe daily or even monthly.

all these issues are deflections. You can call between 8 am till 5 pm eastern daylight time and speak to an American support rep.

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Re: ON HOLD FOR ***2 HOURS***
SueMaz1
Newbie

I am presently on call for 2 hours and 12 minutes and  counting.  Ridiculous.  Even after I told them the last time I called the the set top box didn't work and when we switched it out with one that worked in another room, it didn't work in my room (just as the original box did not), they still insisted on sending me a new box.  I told them we even switched out the cable and it still didn't work so obviously someone needs to come here and see what's wrong.  But I had to let them ship the new box only to find it doesn't work (shocker) and now I am on hold in order to arrange for someone to come at some point to fix the issue.  Terrible customer service.  I left Verizon years ago and then when I moved 9 months ago decided to try again.  Big mistake.

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Re: ON HOLD FOR ***2 HOURS***
KH-OrnEsh1
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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