Offer Received in the Mail Not Honored

Received an offer in the mail for 12 months Fios Triple  Play with a phone number to call. I did. Result: This offer is not honored. Is this good business ?

Over the phone the $90 setup charge as well as a $10 router rental charge would not be waived as stated differently in the offer. It was suggested to go online. This offer does not exist online. Install aka Setup charge may be waived online but the lowest base price is not $60/mo and STB and router cost monhtly as well.  So why lure customers with false advertising. 


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Re: Offer Received in the Mail Not Honored
Moderator Emeritus

Hi diagpope,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

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