Online access, Cable Menu & Cable Boxes

My comment is related to Verizon's online account access.  I do everything online and Verizon's online account access if by far the slowest and has the most issues.  I have used multiple browser types and always experience issues.  Are these issues a common concern and being worked on?

I also find the cable Menu is constantly changing (at least a few times a year).  Is this going to be kept consistent at some point so it is more user friendly?

These 2 issues, in addition to previous expresses issues with Verizon cable boxes I am hoping to see some resolution for such an expensive product.

Verizon has been good about giving me valued customer discounts but without these discounts and combined with my expressed issues I am not sure I would continue my service.