Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I've had so many problems with Verizon Customer Service over the last few days including them promising us one rate over the phone then refusing to honor it, changing our account number (which caused our autopay to be canceled), and then telling us our bill is late.
When trying to fix thi with online chat and obtain a phone number so I can finally resolve all of these issues, the chat rep abruptly ended the conversation. Very classy.
Also, beware sending an email to Verizon Customer Service as the service doesn't allow any characters of any kind -- so forget punctuation! What a joke.
Chat Subject:Billing Inquiry Question
Your Question:I am trying to write an email to customer service and it will not let me send it because I've included punctuation marks.
A Verizon eCenter Representative will be with you shortly. Thank you.
I would agree with your assessment that the online chat is a joke. I've tried repeatedly to use it - only to become so frustrated that I disconnected and called in to the customer service center instead.
My issues include:
So with my most recent experience the agent (after 15 minutes) decided that I can only be helped by another new STB or calling in while the issue is occuring (it lasts for 2 minutes). FUN.
Verizon has the worst customer support in the history of the world. It gets worse and worse every day.
I agree. I have had all of the problems listed in these messages. In addition they misrepresent what the charges will be. Then try to charge me for payments already made and include a late fee. Don't know what has happened to Verizon. I used to like them. Now I am just desperately tryng to find an alternative.