My Triple Play bundle plan just expired and I found the price increased from $65 to $75 per month. I checked my account in FIOS app and saw that if I renewed my account with the same plan for another two years I would get my original $65/month price. I chatted with an online rep and was assured that if that price was shown in my cart then I could take advantage of it. I placed the order and every step including order review and confirmation showed $65. However, the email confirmation came a minute later with a price $75/month. It doesn’t make sense for me to get a two year contract with the same price. I contacted Verizon customer service and was told they couldn’t do anything. I either have to stick to the two year plan at $75 or cancel it with the same plan but at $105/month, and if I decide to cancel my two year plan I must do it within 24 hours or I’ll be charged for early termination fee! I have been a loyal customer of Verizon for many years and I am very disappointed by their response. They don’t acknowledge the confirmed order ( I asked to send screenshots but they didn’t want them) and are not willing to make any remedy to keep my current plan at $75. I’m wondering if anyone has similar experience and any suggestions on what I could do next. Any help is appreciated!
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