Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Yesterday I placed an online order during 2019 Cyber Monday Online Sales for Gigabit Internet, with free Router Rental, Digital Phone, A New Phone Number, Unlisted Number, with a $100 Gift Card, for $79.99 a month for 24 months
I reviewed and recorded my shopping cart multiple times, the items listed in cart (Internet, Phone Service, Router, new Phone Number, Gift Card) , and noted my estimated monthly payment, and confirmed the payment schedule for month 1, then month 2-12, and then 13-24, which all displayed $79.99 for Internet and Phone Bundle. Everything looked great.
The only thing I had to do at this point was to hit the proceed button to move forward to complete my order which I did.
There were 3 pop up windows that appeared in my screen, all requiring the user to agree to before completed the order, the 3 agreements were related to Auto Pay, Internet and Phone Service.
I was now on the complete order page where I was prompted to enter my personal information - the install address - Social Security Number and DOB to run a credit check - I selected an install date - and finally provided my checking account info for auto pay and then hit the complete order button.
After completing my order there was no indication of any changes to my new contract from what was in my shopping cart.
I called to confirm my order to learn that it was an Internet Only Order !!! I would have not provided access to my personal information nor checking account if I knew I wasn't getting what I initially ordered.
Any advice on what to do?
I tried calling but everyone I get, if I get a human will say you need to speak to another department.
Would the FTC or State Attorneys General be responsible to make a complaint for these obvious Bait and Switch tactics on their contracts?
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