We are residential customers who ordered new boxes and router over a month ago. Our new package started on 9/11 and we have contacted Verizon customer service no less than 9 times about problems with the phone (which were finally fixed after 2 days) and trying to find the status of our ordered equipment. We got an email from Verizon on 8/29 saying the products had been shipped. Obviously, they have not. As of today, we're paying for the new plan, faster internet, etc. but certainly not getting what we're paying for. We also had a charge on our latest bill for the shipping costs of the equipment. We have tried the online chats and have been on hold with the 800 number for hours and hours. Still no response, no help at all. Has anyone else had this problem? What did you do!?
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