I received a call while in England from a relative in the States in mid-January.
I did not have any information on international rates at that point as was surprised the call went through. I talked for less than an hour and when I went to sleep, went to work and then ate supper the next day I returned to my flat and saw the phone on my study desk. It said the previous call was still running at 18 hours and some odd minutes.
I called to pay my monthly bill soon after and the bill was normal but there was some "background" fee of roughly $2000 for this call. The helpful Verizon service rep said she would in light of the exorbitant bill retroactively change the billing plan to $10/day for those rare days when I used the phone in England. They said the large fee for the call would quietly disappear. A month later I believe the same promise was made. They said the billing change "would" occur, not that it "might."
When I came back to the States they suspended my phone. I called Verizon and they said the 18-hour phone call bill looked unreasonable and that they would send the $2000 credit my way. It was later denied by some higher-up. The same thing happened a few days later: I was promised the credit but some higher-up later denied it. believe it happened a third time. At this point the word "scam" was echoing through my brain.
I contacted the caller and he remembered the short phone call that started this mess. He said he was at a landline which would always hang up when the phone was laid down. I do not plan on paying this until there is more evidence the conversation lasted 18 hours. Consumer advocates said they would be willing to help when I provide them written proof this actually occurred. In the mean time any advice will help. This seems outrageous.
Hi yandosan,
It sounds like this may be a Verizon Wireless issue. Please be aware that these forums are dedicated to residential products and services offered by Verizon. For Verizon Wireless issues, please visit the Verizon Wireless Community.
That link is currently broken for me.
Hi yandosan,
The link is currently working on my end. You can try manually entering community.verizonwireless.com into your browser's address bar.
Chrome, Firefox and IE all send me to a page that is HTTP Status 500 block when I click the forum link, a URL too cumbersome to post here.
Are you allowed to help me move it? I'm flabbergasted.
Your best bet is to contact Verizon Wireless directly.
These forums are basically peer to peer support forums.
You can reach them on twitter @vzwsupport. They are available 24/7
From the states 1-800-922-0204
http://community.verizonwireless.com
normally a phone will shut off after a certain time, the phone service in the UK is different than the USA.
technically verizon would be right to charge since they don’t know if the phone was used in talking or computer hook up etc.
you can also file a FCC complaint http://www.fcc.gov but they may say you are liable
Start a new topic or ask questions in the open forum.
