Over $200 and it still doesn't work
t0adphr0g
Newbie

We got new boxes a few weeks ago because one of them was pixilating and skipping like mad. After the "upgrade" both boxes had problems on some channels and some channels wouldn't come in at all. I got into an online chat with support. The first guy reset our internet and then said "Oh you aren't responding so I'm closing the chat." Second guy comes on and decides we need a tech to come out. Tech comes out, replaces the splitter and we get the missing channels back. Tech goes away. Guess what, we still have skipping and stuff. And an even better surprise is that my bill went up over $200 with no warning from any of the 3 folks I talked with. I'm sure not having a tech come out again, I'd have to get a freaking loan. #notaverizonfan

0 Likes
Re: Over $200 and it still doesn't work
LawrenceC
Moderator Emeritus

Hi t0adphr0g,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes