Payment arrangement was processed multiple times

On June 13 a payment arrangement was made for our phones. We have been having trouble with our bank account and our funds due to our information getting stolen and messing things up. The first payment arrangement was unsuccessful, and we were fine if the phones got cut off until we had the money to pay it. Verizon then proceeded to process the payment 3 more times until it went through. I called and they said it's in their terms and conditions and could do that. But how? I authorized a ONE time payment and it didn't go through. I DID NOT authorize to be charged multiple times, especially when I knew the funds wouldn't be in there. I should also mention I set the payment arrangement up with customer service who never disclosed that information.

So where in the terms and conditions does it say a payment arrangement can be tried more than once? Also I inquired over $100 worth of insufficient funds and overdraft fees because of this. 

I find tthis this completely unacceptable. I would have never made the pavement arrangemt if that had been disclosed to me. 

1 Reply
Contributor - Level 1

Hi Mfox107,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.