There is a green pedestal box outside of my house that I believe belongs to Verizon (it is next to an underground Verizon box). It is completely destroyed, wires hanging out, the cover off.
I have called verizon numerous time to have a field technician assess the situation and fix the box. The first time they were called, I was told it would be fixed asap. Didn't get done. The next time, the customer service rep didn't listen to what I was saying and had a general repair man who can't do anything about the pedestal box come to the house, on the wrong day that the customer service rep told me over the phone!
I'm still waiting for this to be fixed. It looks very hazardous. Does anyone have suggestions as to how to go about getting this fixed?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
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