Persistent Login Issues
iJoMun
Newbie

Recently, I started experiencing this really disconcerting problem with accessing my account. Anytime I go to log into my account, I get through the login/password page, then to the security challenge page, but when I supply the answer to the security challenge question I get a message saying my account is locked! I have to go through the tedious process of getting a temporary password, logging into my account and creating new password and a security question answer. The very next time I try to access my account using those credentials, I'm back to the same problem. Same interminable steps. Ad infinitum!

I'm a long-time Verizon/Fios customer but I never had this problem before, but then I almost never accessed my account online either. It's only in the past month or so that I'm logging into my account on a daily basis, and that's because I've started listening to (and watching) live news broadcast from the networks over the Internet. I like to have the news on in the background while I'm working on my desktop computer. And, of course, the networks require that I log in using my service provider. Is anyone experiencing similar problems, and any suggestions on what do to? (Please don't tell me to call Tech Support, lol.)

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Re: Persistent Login Issues
LawrenceC
Moderator Emeritus

Hi iJoMun,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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